Career Opportunities at Crown Data Systems

Software Application Support Technician

Crown Data Systems
Buffalo, NY 14227

 

Crown Data Systems is the leader in technology for the air freight trucking industry, specializing in first and last Mile Delivery. Our culture is based on integrity and mutual respect, with an uncompromising focus on service.

We are looking for smart, friendly, service-oriented people for our software application support role for our rapidly expanding Operations team in Buffalo, NY. If you love to leverage your creativity and problem-solving skills to solve challenging issues, and enjoy helping people learn new skills, come join our team!

Responsibilities:

  • Software implementation and training for new and customers
  • Phone and email support for proprietary web and Windows based applications
  • Assist current customers with product questions or issues

Qualifications:

  • Bachelor’s degree or equivalent experience in technical support, software implementation, or training/instruction
  • Prefer experience in a help desk department, application call center, or training/instruction
  • Strong working knowledge of Windows 10 client Operating System
  • Basic knowledge of SQL
  • Basic knowledge of network communications
  • Proficient in C# with an understanding of .NET framework
  • Prefer experience with remote access

Paid Time Off, Health Insurance and 401k Benefits are available upon hire.